Performance Support Systems :: Exploratory Essays Research Papers

Performance Support framesIntroduction In all of the seek and documentation use to create this paper Performance Support System (PSS) and Electronic Performance Support System (EPSS) are use synonymously. The marge Electronic Performance Support System (EPSS) will be used in this paper.Defining EPSS. Performance Support (PS) is the concept of integrating intimacy and learning experiences, with software tools to improve the quality and quantity of studyer capital punishment with as little support as possible from other people. PS also abides an electronic foundation to enable organizational learning. EPSS is the computer outline the results from applying the concept of performance support (EPSS website). Some people may slur EPSS with an Information System (IS), an electronic manual, or Computer-Based Training (CBT). IS are knowing to help a user use the application, whereas EPSS are designed to declare oneself support on how to do the work. An electronic manual is ju st an online book. An EPSS may contain an electronic manual, only when EPSS not only shows you the information, but how to apply it. CBTs facilitates what you need to learn EPSSs facilitates performance.Why Use an EPSS? The rate of transfer in organizations today is tremendous. Just when one downsizing or reengineering parkway ends, the latest business software is released and there is something new to learn. The result? An milieu in which employees are continuously novices again (Dawson 29). An EPSS can be used to continually check up on and retrain employees while providing task specific avail and training at the touch of a button. An EPSS can also provide assistance to infrequently encountered problems as well as create a consistent set of answers to customers frequently asked questions. In many corporations today, the time, length, and cost snarled in training is excessive. EPSS solves those problems. First, EPSS provides a cost effective way to train employees. Al though the initial setup cost of EPSS can be expensive, these cost ordinarily relate to start-up and maintenance. Instructor led class where teaching time takes some 3 times longer compared with computer base instruction. The overhead be of teacher led training are also much higher. Also with instructor led courses, the more students use the program, the more the program costs. Technology based alternatives eliminate these costs (Winslow & Caldwell 76). Secondly, EPSS provides an alternative to training where employees are absent from work by bring the instruction to the employees.